Pothole Stats

City-to-city pothole comparisons

Raw pothole totals favor big cities. These views normalize the public 311 ledgers and maintenance records by residents, street network, and recent activity so every city can sit on the same scoreboard.

Snapshots published June 11, 2026.

New York City flag

New York City

street and highway miles

2020 population
8,804,190
Network miles
6,300
311 window
Jan 2010 to Apr 2026
Maintenance window
Jan 2010 to Mar 2026
Chicago flag

Chicago

street and alley miles

2020 population
2,746,388
Network miles
more than 4,000
311 window
Jan 2011 to Jun 2026
Maintenance window
Mar 2018 to Jun 2026
San Francisco flag

San Francisco

Department of Public Works street miles

2020 population
873,965
Network miles
about 1,071
311 window
Jul 2008 to Jun 2026
Maintenance window
Oct 2012 to Apr 2026
Austin flag

Austin

centerline street miles

2020 population
961,855
Network miles
about 2,500
311 window
Jan 2014 to Jun 2026
Maintenance window
Jan 2014 to Jun 2026
Kansas City flag

Kansas City

lane miles of city streets

2020 population
508,090
Network miles
about 6,000
311 window
Jan 2007 to Jun 2026
Maintenance window
Jan 2007 to Jun 2026
Cincinnati flag

Cincinnati

DOTE-managed lane miles

2020 population
309,317
Network miles
2,935
311 window
Jan 2006 to Jun 2026
Maintenance window
Jan 2006 to Jun 2026
San Diego flag

San Diego

street miles

2020 population
1,386,932
Network miles
2,800
311 window
Jan 2021 to May 2026
Maintenance window
Jan 2021 to May 2026
Dallas flag

Dallas

lane miles of city streets

2020 population
1,304,379
Network miles
11,753
311 window
Oct 2013 to Jun 2026
Maintenance window
Oct 2013 to Jun 2026
New Orleans flag

New Orleans

street miles maintained by Public Works

2020 population
383,997
Network miles
1,547
311 window
Mar 2012 to Jun 2026
Maintenance window
Mar 2012 to Jun 2026
Los Angeles flag

Los Angeles

lane miles of city streets

2020 population
3,898,747
Network miles
about 23,000
311 window
Mar 2025 to Jun 2026
Maintenance window
Mar 2025 to Jun 2026
Baltimore flag

Baltimore

miles of city roads

2020 population
585,708
Network miles
2,000
311 window
Jan 2010 to Jun 2026
Maintenance window
Jan 2010 to Jun 2026
Houston flag

Houston

lane miles maintained by Houston Public Works

2020 population
2,304,580
Network miles
about 16,000
311 window
Jan 2011 to Jun 2026
Maintenance window
Jan 2011 to Jun 2026
311 demandCincinnati

Per 100k residents

NYC9,675.5
Chicago24,728.5
SF10,554.8
Austin4,010.2
KC18,096.6
Cincinnati28,247.1
San Diego4,952.9
Dallas6,429.9
New Orleans8,448
Los Angeles1,496.5
Baltimore21,442.3
Houston3,408.6

Higher means more reported pothole demand relative to population.

311 demandChicago

Per network mile

NYC135.2
Chicago169.8
SF86.1
Austin15.4
KC15.3
Cincinnati29.8
San Diego24.5
Dallas7.1
New Orleans21
Los Angeles2.5
Baltimore62.8
Houston4.9

Uses each city reference street network denominator.

Maintenance ledgerCincinnati

Per 100k residents

NYC4,526.5
Chicago99,204
SF2,882
Austin4,000.1
KC17,875.6
Cincinnati152,158.5
San Diego4,937.8
Dallas6,425.7
New Orleans4,830.5
Los Angeles1,340.8
Baltimore21,390.9
Houston3,401.8

Maintenance ledgers are related but city-specific measures.

311 responseDallas

Average close time

NYC3.4 days
Chicago22.4 days
SF141.8 days
Austin88 days
KC26.3 days
Cincinnati6.6 days
San Diego9.6 days
Dallas1.8 days
New Orleans194.1 days
Los Angeles17.5 days
Baltimore1.8 days
Houston10.2 days

Lower means the public 311 record closes faster.

Deep Table

Normalized city ledger

The table keeps demand and maintenance separate because a 311 report, a DOT work order, and a patched pothole are not interchangeable units.

City311 records311 per 100k311 per mileAvg 311 closeMaintenance recordsMaintenance per 100kLatest 12 mo. 311Peak 311 month
New York City851,850311 pothole complaints9,675.5135.23.4 days398,526DOT closed street work orders4,526.558,666May 2025 to Apr 202622,682Mar 2026
Chicago679,140non-duplicate 311 pothole requests24,728.5169.822.4 days2,724,526patched potholes99,20434,212Jul 2025 to Jun 202614,221Mar 2011
San Francisco92,245SF311 pavement-defect requests10,554.886.1141.8 days25,188pothole service orders received2,8823,220Jul 2025 to Jun 20261,323Jan 2023
Austin38,572non-duplicate 311 pothole repair requests4,010.215.488 days38,475closed pothole repair requests4,000.12,982Jul 2025 to Jun 2026598May 2015
Kansas City91,947311 pothole reports18,096.615.326.3 days90,824closed 311 pothole reports17,875.65,244Jul 2025 to Jun 20263,448Mar 2019
Cincinnati87,373non-duplicate 311 pothole requests28,247.129.86.6 days470,652potholes filled on closed requests152,158.56,973Jul 2025 to Jun 20262,772Feb 2025
San Diego68,693non-duplicate Get It Done pothole reports4,952.924.59.6 days68,484closed Get It Done pothole reports4,937.812,947Jun 2025 to May 20263,046Jan 2023
Dallas83,870non-duplicate 311 pothole requests6,429.97.11.8 days83,815closed 311 pothole requests6,425.76,677Jul 2025 to Jun 20261,544Mar 2015
New Orleans32,440non-duplicate 311 pothole requests8,44821194.1 days18,549closed 311 pothole requests4,830.51,307Jul 2025 to Jun 20261,263Apr 2012
Los Angeles58,346MyLA311 street pavement reports1,496.52.517.5 days52,274closed MyLA311 street pavement reports1,340.846,087Jul 2025 to Jun 20266,026Jan 2026
Baltimore125,589non-duplicate 311 pothole requests21,442.362.81.8 days125,288closed 311 pothole requests21,390.912,004Jul 2025 to Jun 20263,340Mar 2015
Houston78,555non-duplicate 311 pothole cases3,408.64.910.2 days78,398closed 311 pothole cases3,401.85,010Jul 2024 to Jun 20262,926Jan 2016
Method Notes

Denominators and caveats