Latest response rate
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Target
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Latest service orders
0
Scorecard data as of
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Response target
Percent responded to within 72 hours
Blue line: scorecard response rate
Green line: target
311 context
Pavement-defect cases behind the queue
Yellow bars: cases opened
Blue line: cases closed
Red line: estimated open backlog
Case lifecycle
How long SF311 pavement-defect cases take to close
Time to close
Half of reports are fixed inside the 72-hour window
Each bar is one year of closed cases
Segments show how long the fix took
Seasonality
A rainy-season city, not a freeze-thaw one
Rows are years, columns are calendar months
Darker cells mark heavier report months
Map
Recent pavement-defect reports
Supervisor districts
Where the reports come from, district by district
Reports since 2020 by supervisor district
Hover a bar for the average close time
Neighborhoods
Where recent cases concentrate
Repeat locations